Refund & Cancellation Policy

Last updated: 8 October 2026

What You Are Buying

Tasbih Counts Premium is a one-time payment of $20 (US dollars) for lifetime access. It is a digital service: nothing is shipped, and there is no free trial, so please read what Premium includes before you pay.

Your order is processed by Dodo Payments, our payment provider and merchant of record (reseller), which also handles order-related inquiries and returns, and appears on your statement and receipt. At checkout the price is shown and charged in your local currency, including local taxes, so the amount can be a little different from $20; the amount shown at checkout is the amount charged. This policy applies to every Premium purchase.

Delivery

Premium is activated as soon as the payment provider confirms your payment, usually within a minute.
Your account is created with the email address you gave at checkout, and you can sign in with it straight away.
If Premium is not active 30 minutes after a successful payment, write to us and we will activate it or refund you in full.

Cancellation

Premium is not a subscription. Nothing renews, so there is nothing to cancel and you will never be charged again.

If you close the checkout before paying, no money is taken.
A completed payment cannot be cancelled.
You can stop using Premium or ask us to delete your account at any time, but that does not make the payment refundable.

When You Get a Refund

Refunds are given only for a technical payment problem:

money was taken but Premium was never activated, and we cannot activate it for you;
you were charged more than once for the same purchase — every extra charge is refunded;
you were charged more than the price shown at checkout — the difference is refunded.

Every request is checked against the payment provider's records.

When a Refund Is Not Given

You changed your mind after Premium was activated.
You did not use Premium, or used it less than you expected.
Your account was closed for breaking our Terms of Service.

Failed Payments

If your bank shows a debit but the payment failed, the amount is normally returned to you automatically by your bank or card issuer. You do not need to ask us, but we are glad to help you check.

How to Ask for a Refund

Email contact@tasbihcounts.com within 30 days of the payment, with "Refund" in the subject. Many people only notice a double charge on a monthly statement, so there is time for that.
Include the email used at checkout, the date and amount of the payment, and the order or payment reference from your payment confirmation.
We usually reply within 24–48 hours, and always within 3 working days.

How Refunds Are Paid

An approved refund goes back to the original payment method, for the full affected amount with nothing deducted by us. How long it takes to appear depends on your bank or card issuer. A payment that is refunded because Premium never activated does not give Premium access.

Contact

Refund and payment questions: contact@tasbihcounts.com