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Tasbih Counts
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Refund & Cancellation Policy

Last updated: 13 September 2026

What You Are Buying

Tasbih Counts Premium is a one-time payment of ₹200 for lifetime access. It is a digital service: nothing is shipped, and there is no free trial, so please read what Premium includes before you pay.

Delivery

  • Premium is activated as soon as Razorpay confirms your payment, usually within a minute.
  • Your account is created with the email address you gave at checkout, and you can sign in with it straight away.
  • If Premium is not active 30 minutes after a successful payment, write to us with your payment ID and we will activate it or refund you in full.

Cancellation

Premium is not a subscription. Nothing renews, so there is nothing to cancel and you will never be charged again.

  • If you close the checkout before paying, no money is taken.
  • A completed payment cannot be cancelled.
  • You can stop using Premium or ask us to delete your account at any time, but that does not make the payment refundable.

When You Get a Refund

Refunds are given only for a technical payment problem:

  • money was taken but Premium was never activated, and we cannot activate it for you;
  • you were charged more than once for the same purchase — every extra charge is refunded;
  • you were charged more than the price shown at checkout — the difference is refunded.

Every request is checked against Razorpay’s payment records.

When a Refund Is Not Given

  • You changed your mind after Premium was activated.
  • You did not use Premium, or used it less than you expected.
  • Your account was closed for breaking our Terms of Service.

Failed Payments

If your bank shows a debit but the payment failed, the amount is returned to you automatically by your bank, usually within 5–7 working days. You do not need to ask us, but we are glad to help you check.

How to Ask for a Refund

  • Email contact@tasbihcounts.com within 30 days of the payment, with “Refund” in the subject. Many people only notice a double charge on a monthly statement, so there is time for that.
  • Include the email used at checkout, the date and amount of the payment, and the Razorpay payment ID (it starts with “pay_” and is in Razorpay’s payment confirmation).
  • We usually reply within 24–48 hours, and always within 3 working days.

How Refunds Are Paid

An approved refund goes back to the original payment method through Razorpay, for the full affected amount with nothing deducted. Your bank or card issuer usually shows it within 5–7 working days of approval. A payment that is refunded because Premium never activated does not give Premium access.

Contact

Refund and payment questions: contact@tasbihcounts.com